Jenn Thom and Danny Mintz from Code for America

In this session, Daniel Mintz and Jenn Thom of Code for America explore a practical question: can AI actually reduce bureaucracy in public assistance and guaranteed income delivery? Grounded in real-world examples, they will walk through where automation can meaningfully improve staff workflows and client experience, where it can introduce new risks, and what it takes to deploy tools responsibly in high stakes systems.